frequent questions

Frequently asked questions

Tickets

WHERE CAN I BUY TICKETS?


Tickets are available online, or at our Players Club counter inside the casino. You can print your ticket at home, download it to your phone or have it be placed for Will Call pick up. A limited number of tickets are sometimes available at the door, but advance purchase is recommended as shows frequently sell out.




WHAT METHODS OF PAYMENT DO YOU ACCEPT?





CAN I GET A REFUND FOR A TICKET I PURCHASED?


We are sorry but unless a show is cancelled, we do not issue refunds, returns or exchanges on purchased tickets.





Shows

WHEN SHOULD I ARRIVE FOR THE SHOW?


Door times are noted on your ticket as well as on the website. Guests may enter the venue as soon as we open the showroom doors. The set times for all shows vary and the times that specific acts take the stage cannot be guaranteed.




WHEN WILL THE SHOW END?


The ending times for all shows vary greatly. You may ask a staff member for an estimation of the ending time on the night of the show.





Dress Code

Is there a dress code?


Yes, please do NOT wear any of the following to the shows: Hats, sweatshirts, t-shirts, tank tops or shorts ALLOWED: dress shorts (for women only), cowboy hats





Seating

IS THERE SEATING AVAILABLE?


Yes seating is available depending on the event. For some shows you will be able to select your seat, but other shows have first come first serve seating. Please make sure to view the event you are attending for more information.





Photo / Video

CAN I BRING A CAMERA?


For most shows small personal cameras are fine, but please refrain from using flash photography during the performance. Sometimes the artist will request that we not allow photography! In these cases, we will ask you to please not use your camera.




MAY I BRING PROFESSIONAL-GRADE PHOTOGRAPHY/VIDEO/AUDIO RECORDING EQUIPMENT?


No. Professional-grade photography/video/audio equipment will not be allowed unless authorized by tour/artist management and credentialed/approved through the venue.





Food / Drinks

DO YOU SERVE ALCOHOL AT SHOWS?


Yes, we have a full bar available for guests who are 21+.




DO YOU SERVE FOOD?


Angelina's Grill restaurant is open 24/7 to satisfy your cravings!





Age Restrictions

WHAT ARE YOUR AGE RESTRICTIONS FOR SHOWS?


All of our shows and events are for 21 years and older. Guests should have a valid I.D. to show their age in case they are asked to do so.